Q: Is there a setup fee?
A: No. All our hosting plans come with no setup fee.

Q: What control panel do you provide?
A: We provide cPanel (Click here to see a demo). Resellers will also receive Web Host Manager (WHM) to manage their accounts.

Q: I accidentally deleted an important file from my website and don't have a backup. Can you help me?
A: Usually your file(s) can be restored from the backups we make.
To request a restore please contact support immediately with the following information:

1. The name of the file(s) or directory(ies) to be restored
2. The date you deleted the file or directory
3. The date you last modified the file or directory (if you can remember)
4. The date you created the file or directory (if you can remember)

Q: What is your spam policy?
A: We do not allow our customers to send spam (mass unsolicited e-mails) or newsletters to people who have not requested them. Our customers may not host, or permit hosting of, sites or information that is advertised by UCE/spam from other networks. Violations carry severe penalties, including termination of service. Upon notification of an alleged violation we will initiate an immediate investigation (within 48 hours of notification). During the investigation, we may restrict customer access to the network to prevent further violations. If a customer is found to be in violation we at its sole discretion will restrict, suspend or terminate customer's account. Further, we reserve the right to pursue civil remedies for any costs associated with the investigation of a substantiated spam policy violation. We will notify law enforcement officials if the violation is believed to be a criminal offense. To report spam abuse to us, please do not hesitate to contact us.

Q: Can I have adult content on my website?
A: Yes, you can have adult content on your websites, as long as it is legal. No child porn, incest, bestiality, rape, torture, animal porn, gambling, etc. Violators will face an immediate suspension of their account, with no eligibility for refund of any fees paid. We will notify law enforcement officials if the violation is believed to be a criminal offense.

Q: Do you offer custom hosting plans?
A: Yes. Please contact us with your requests, disk space, bandwidth, etc., and we will reply you with an offer.

Q: Do you have backup service?
A: Yes, we do daily backups of all our systems. However, it is highly recommended that you backup all your files, as we are not responsible for lost data.

Q: Do you provide support to customers of reseller accounts?
A: No, resellers must provide direct technical support to their own customers. Of course, resellers may contact us for any technical issue that requires our assistance.

Q: Do you support ASP?
A: No.

Q: Do you support Cold Fusion?
A: No.

Q: Can I pay annually?
A: Yes. Please contact us for more information.

Q: Do you accept Paypal?
A: Yes, we do accept Paypal.

Q: Do you offer a money back guarantee?
A: Yes, we offer a 30 day money back guarantee.

Q: Can I run CGI scripts from any directory?
A: Yes, you can run CGI scripts from any directory that is inside your web directory.

Q: Can I setup cron jobs?
A: Yes, you may setup cron jobs in your control panel. However, we do reserve the right to shut down any cron jobs that place too much load on our servers.

Q: Do I really get unlimited subdomains, databases, email accounts/forwarders/autoresponders, etc.?
A: Yes, as long as you have space in your account you can build as much as you wish.

Q: How do I cancel my subscription?
A: You can cancel your subscription by contacting us with a request, or from your PayPal transaction history. Please remember once you cancel a subscription your service will expire at the end of the billing period.

Q: Can I upgrade my account at any time?
A: Yes, you can upgrade an account at any time. To do so, please contact us and let us know which plan you want to upgrade to and we'll take care of the rest.

Q: If I upgrade, will all my files be lost?
A: No files would be lost during the upgrade process. This includes upgrading to a reseller as well.

Q: What control panel do you provide?
A: We provide the latest stable version of then award-winning cPanel. This is the best and high secured control panel available in the hosting industry.

Q: I am a reseller with another hosting company. How can I automatically move my customers' accounts to you?
A: In the WHM (Web Host Manager) we provide you there is an ability to copy accounts from other servers, including: cPanel, WebPanel, Plesk, CiHost/Spectro, Ensim, Alabanza.

Q: How can I accept credit cards on my website?
A: To accept credit card payments you will need to have a merchant account or billing service, like PayPal or 2CheckOut. Please contact your bank for specific information, or visit www.paypal.com or www.2checkout.com.

Q: Do you support Microsoft Access Database?
A: No. We do offer MySQL database. You may find interest in Database converters, ie Access2MySQL converter by DMSoft Technologies (www.dmsofttech.com) which allows you to easily convert MS Access databases to MySQL and vice versa.

Q: Do you support FrontPage Extensions?
A: Yes, we support FrontPage Extensions.

Q: What is the full directory path?
A: /home/your-user-name/public_html

Q: What is the path to perl?
A: The path to perl is /usr/bin/perl

Q: What is the path to sendmail?
A: The path to sendmail is /usr/sbin/sendmail

Q: How do I access my email via a web browser?
A: You can access webmail via: http://www.yourdomain.com/webmail/

Q: Can I do my own backups?
A: Yes, this option in your control panel allows you to download a compressed file that contains the directories and files located in your account. This is an excellent way to backup your own files. We highly recommend that you make it common practice to backup your own web pages. Once you've downloaded the compressed file, you can keep it in your local computer. If you ever need to restore the compressed file, just return to this part of your control panel, click Browse, look for the file in your local computer and click Upload.

Q: How can I check disk space and bandwidth usage for my website?
A: General information on your account (including disk space and bandwidth usage) is shown in the left side in your control panel under the section "General account information".

Q: If you register my new domain name, who takes ownership? What will happen with the domain name if I decide to cancel my hosting subscription?
A: All domain names we register for you are registered in your name, that means that you are the owner of the domain name. You will be provided with a control panel to manage your domain, regardless of whether or not you have an active hosting subscription with us.

Q: What are the nameservers I should use for my domain?
A: ns1.werio.com and ns2.werio.com

Resellers may use their own nameservers as well.

Q: Do you support international domain names and customers?
A: Yes, can host all international domains and accept customers from all countries where PayPal service is available. If you are not from a listed country, and would like to sign up for our services, please, contact us.

Q: Do you offer free hosting or sponsoring?
A: Yes, it depends on the web-site. Please contact us for more info.

Q: What are your servers running?
A: All our servers are running Linux with the Apache web server.

Q: How to access control panel?
A: If your domain is live on our servers, you can access your control panel with any browser by typing the following in your browser (replace with your actual domain name):

http://www.yourdomain/cpanel

You will then be prompted account username and password. Your account username and password can be found in the Welcome Email that was sent to you when your account was initially setup.

Q: How to access web based email?
A: To access the web mail feature from any computer please go to (replace with your actual domain name):

http://www.yourdomain.com/webmail

Q: Do you offer search engine submission services or optimization (SEO)?
A: No, but we recommend you to take a look at www.metatagscheck.com where you can check your meta tags for free and optimize and submit your site at a very reasonable fee.

Q: Do you offer unlimited webspace and traffic?
A: Many web hosts claim to offer unlimited/unmetered space and bandwidth. Unlimited is attractive, but it is impossible to deliver. Both data transfer and disk storage cost money and a truthful host will impose some limit and clearly inform you of this.

Q: Can I run a free e-mail service?
A: Basically no (only in exceptional cases and upon written approval). We have found that the frequency of abuse incidents and server/network loads with this type of service is high and as a rule we do not allow our customers to run free e-mail service. However, in case you wish us to consider your particular case, please contact us.

Q: What happens if there is a hardware failure?
A: Our first priority in case of hardware failure is to replace the hardware (of course at no cost to you) and reinstall the standard software packages provided on the machine. Then, we will restore all customers' accounts from the backups.

Q: Can I access my site with or without the 'www'?
A: By default all sites are configured to be accessible either with or without the www. prefix.

Q: Is Web based email included?
A: Webmail is offered on all accounts. The following software is offered for checking your mail through the Web: RoundCube, Horde, and SquirrelMail.

Q: I am a reseller, am I responsible for billing my customers?
A: Yes. You are responsible for billing your customers and can charge them any price you want.

Q: I am a reseller, Do I have to provide technical support to my customers?
A: We expect our resellers to act as a first line of technical support. However, if one of your customers comes to you with a problem you can’t solve, we will gladly provide you with assistance.

Q: How can I host more than one domain on the same plan?
A: Yes. We offer three features for hosting more than one domain on the same plan:

1. Add-on domain (Forwards to a subdomain) - Included in all hosting plans
2. Parked domain (Forwards to the main domain) - Included in all hosting plans
3. Multiple Domain Hosting - Included in reseller's plans only

Q: How do I use cPanel?
A: For detailed instructions on how to use cPanel, please go to:

http://www.cpanel.net/docs/cp/

Q: Can I see a demo of the control panel?
A: Yes, live demo is available here.

Q: How do I access WHM as a reseller?
A: For detailed instructions on how to use cPanel, please go to:

http://www.cpanel.net/docs/cp/

Q: How do I use WHM?
A: For detailed instructions on how to use WHM, please go to:

http://www.cpanel.net/docs/whm/

Q: How do I access WHM as a reseller?
A: http://www.yourdomain.com/whm

Yourdomain.com should be replaced by the actual domain name of your reseller account.